Privacy Policy

1. Who we are

E.M Logistics Pty Ltd (ABN 93 701 469 525), trading from Perth, Western Australia, provides logistics, warehousing and freight coordination services. We are committed to protecting the privacy of our clients, suppliers, website visitors and other individuals, and to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal information we collect

The types of personal information we may collect include:

• Contact details, such as your name, business name, email address and delivery or pickup address;
• Details relating to consignments, including item descriptions, quantities and delivery instructions;
• Billing and invoicing information necessary to process payments;
• Correspondence you send to us, including enquiries submitted through our website forms;
• Records of your interactions with us, including quotes requested and services provided.

We do not knowingly collect sensitive information (such as health information or information about race, religion or political opinions) unless it is reasonably necessary for our services and you have consented to its collection.

3. How we collect personal information

We collect personal information in a number of ways, including:

• Directly from you, when you contact us, request a quote, book a service or correspond with us by email;
• Through our website at emlogistics.site, including enquiry and quote forms;
• From third parties, such as carriers, subcontractors or referrers, where reasonably necessary to coordinate freight on your behalf;
• From business records created in the ordinary course of providing our logistics and warehousing services.

Where practicable, we will collect personal information directly from you. If we receive information about you from a third party, we will handle it in accordance with this policy.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information where it is reasonably necessary for, or directly related to:

• Providing logistics, warehousing and freight coordination services;
• Preparing and issuing quotations and responding to enquiries;
• Arranging transport, storage and delivery of consignments through carriers and subcontractors;
• Billing, invoicing, account management and debt recovery;
• Managing our business relationships and communicating with you about our services;
• Complying with our legal and regulatory obligations.

We will not use or disclose personal information for direct marketing without your consent, and you may opt out of any marketing communications at any time by contacting us.

5. Disclosure of personal information

We may disclose personal information to:

• Carriers, freight companies and subcontractors engaged to transport or store goods on your behalf;
• Service providers who assist us with our business operations, such as IT and email hosting providers, subject to confidentiality obligations;
• Professional advisers, including accountants and legal advisers;
• Government agencies, regulators or law enforcement bodies where required or authorised by law.

We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in a manner consistent with the Australian Privacy Principles.

6. Overseas disclosure

In some circumstances, personal information may be stored or processed by service providers located outside Australia, such as cloud hosting and email providers. Where this occurs, we take reasonable steps to ensure the recipient complies with applicable privacy obligations, including as required by APP 8.

7. Data security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, restricted access to records, and secure destruction or de-identification of personal information once it is no longer required for a permitted purpose, subject to any legal record-keeping obligations.

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Most browsers allow you to refuse cookies or delete them through your browser settings. If you disable cookies, some features of the website may not function as intended. Analytics data collected through our website is generally used in a de-identified, aggregated form.

9. Access to and correction of personal information

You may request access to the personal information we hold about you, or request corrections to information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period and provide access in the manner you request where it is reasonable and practicable to do so. There is no fee for making a request, although we may charge a reasonable fee for providing a copy of the information.

10. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us with details of your concern. We will:

• Acknowledge your complaint promptly;
• Investigate the matter and consult any relevant parties;
• Respond to you in writing with the outcome and any proposed resolution.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Contacting us about privacy

If you have any questions about this Privacy Policy, wish to request access to your personal information, or would like to make a complaint, please contact us by email only at:

ceo@emlogistics.site

E.M Logistics Pty Ltd
ABN 93 701 469 525
Perth, Western Australia

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, along with the date of the most recent update. We encourage you to review this page periodically.